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Data Security: Privacy & Cookie Policy

Online: Data Protection Policy

AuthentiSurv Ltd is committed to protecting your privacy and clear on how this applies to the handling, use and storage of your data.

We recognise our responsibility to hold your information securely and confidentially.

 

Processing of Personal Data 

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AuthentiSurv Ltd will only collect, process, or use your personal data for the purposes of completing the service we are engaged with. Any data obtained whilst using our website shall only be carried out with your prior permission. Your consent may be withdrawn at any time with effect for the future. Should you transmit to us personal data (such as name, address, contact number or e-mail address) for the purposes of service delivery, you consent to AuthentiSurv Ltd use of such data for the applicable purpose. Your personal data will in each case be stored until the purpose for which they were entrusted to us has been attained. If you no longer agree with the storage of your data before that time or if such data has become incorrect, they will be deleted or, as the case may be, corrected, according to your instruction. The data will principally be stored by AuthentiSurv Ltd on a secure local server with encrypted backups to a secure off-site server (each owned and operated by AuthentiSurv Ltd directly). If you have questions relating to the processing of your personal data, please contact us. You can access the AuthentiSurv Ltd website without providing personal information.

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Cookies we use 

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Your visit to the AuthentiSurv Ltd website will be logged with cookies, which will include the collection of the following data only:

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  • The page from which our website was accessed

  • The pages accessed date and time of the access

  • The data volume transferred a notice whether the access was successful

  • The operating system used

  • The Internet browser used

 

The stored information will only be used to determine which pages are of particular interest in order to improve our service to you. For more information, please read our Cookie Policy.

 

Contacting us

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You have the right to request a copy of the information held by us about you. We are entitled, by law, to charge a small fee for this. You also have the right to access your data, to request a change regarding any inaccuracies in the details we hold about you, to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to:

 

AuthentiSurv Ltd

Email: admin@authentisurv.co.uk

Telephone: 0345 898 8202​

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Privacy Policy

AuthentiSurv Ltd is committed to protecting your personal information. When you use our site(s) and services we want you to be confident that your personal information is safe and secure with us.

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This Privacy Policy explains the following:

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  • how we collect your personal information;

  • what personal information we collect;

  • how we use your personal information;

  • who we share your personal information with; and

  • your rights under General Data Protection Regulation.

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Who we are

 

We are AuthentiSurv Ltd, our registered address is:  1st Floor Chilworth Point, 1 Chilworth Road, Chilworth, Southampton, SO16 7JQ (referred to as "we" or "us" or "our"). For the purpose of the Data Protection Act 2018 (the "Act"), our Data Protection Officer can be contacted at admin@authentisurv.co.uk

 

This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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A reference to "you" or "your" is a reference to a user of our site(s) and/or our services.

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How we collect information about you

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We may obtain personal information from you through our website.

 

If you request a call back or if you call us directly, we will store the information you give us.

 

What personal information do we collect

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[ Information about you and your property/ service enquiry ] 

The information we collect may include your name, address, contact details (such as email address and phone number) and any other information relevant to your property enquiry.

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Website Cookies

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A cookie is a very small text file placed on your computer or device. Cookies help us to:

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  • understand browsing habits on our site(s);

  • understand the number of visitors to our site(s) and the pages visited;

  • Temporarily store users' responses to interactive forms on our website, such as "Contact us";

  • Recall users' information when they return our site. This may be necessary to provide certain services, now or in the future.

 

We do not store any personal information in cookies others could read and understand, and we do not track your browsing activity after you have left the website.

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The potential cookies used by AuthentiSurv include:

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  • Temporary "session cookies" which are deleted when you close your web browser.

  • "Persistent cookies" which store your personal preferences to make subsequent visits easier and faster, and to remember responses given during earlier visits. These are stored on your computer until you delete them, or they expire.

 

How we use your personal information

 

We use your information:

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  • to provide you with the information, products, and services that you request from us;

  • to allow you to participate in surveys or marketing campaigns relevant to AuthentiSurv Ltd only.

  • to potentially contact you via third party review sites for your views on our services;

  • to contact you to notify you occasionally about important changes to our terms and conditions or this policy or developments to our site or our services; and

  • to deliver relevant advertising to you whilst you are on our site.

 

Marketing and Communication

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Sometimes we may use your personal information to provide marketing messages to you or allow us to communicate with you to check on the progress of your service engagement. You can opt out of marketing and other communications at any time by contacting us on the details under the “Contact us” section of this policy and on our website.

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We may use your information:

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  • to provide direct marketing advertisements and communications to you via email, text, post, or telephone.

  • to contact you to request your feedback on us and our surveyors; and

  • to monitor the effectiveness of our direct marketing communications and your responses to it.

 

Who has access to your personal information

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We do not share information with any third parties. Data is only held by and used by AuthentiSurv Ltd. At no time is any information passed onto or sold for third party services.

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  • analytics and search engine providers may assist us in the improvement and optimisation of our site and to ensure that it is user-friendly and performing correctly. In this event we shall ensure that information is not gathered and used by third parties.

 

Storing your information

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Where we store your personal information

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The data that we collect from you may be held electronically on a secure server or physically on contract documents held securely within our premises or secure archive. In all cases, files and data are not accessible by third parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

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Where we store your personal information

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We may keep your information for a specified period in order to deal with any potential complaints. Our retention periods are set out below. After this specified time period, we may take reasonable steps to remove and delete your personal information from our records and computer systems.

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Personal information - Retention period – up to 15 years in line with RICS guidance.

 

Your Rights

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In accordance with the General Data Protection Regulation, you have the following rights in relation to your personal data:

 

The Right to access: 


You can request copies of information held about you.

 

Right to correct:


You have the right to have your personal information rectified if it is inaccurate or incomplete;

 

Right to erase:


You have the right to request that we delete or remove your personal information from our systems;

 

Right to restrict our use of your information: 


You have the right to ‘block’ us from using your personal information or limit the way in which we can use it;

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Right to data portability: 


You have the right to request that we move, copy, or transfer your personal information;

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Right to object: 


You have the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

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Exercising your rights:


You can exercise your rights at any time by contacting us at AuthentiSurv Ltd, Email: admin@authentisurv.co.uk.

 

Our site(s) may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Changes to our privacy policy

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Any changes we may make to this policy in the future will be made available to anyone upon request. In any circumstance, the fundamentals and spirit of data privacy and security shall always be observed, and relevant Regulations adhered to. It is recommended that you check back/request copies of current policies frequently to see any updates or changes.

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Contact us

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Questions, comments, and requests regarding this policy are welcomed and should be addressed to AuthentiSurv Ltd, via Email: admin@authentisurv.co.uk.

Cookie Policy

Data Protection and Privacy Statement

 

We take seriously the protection of your privacy and data protection, and note that this applies to the handling of data, during and after your visit to our website.

 

Your data will be used for the following:

 

Cookies

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Cookies are small text files placed on your computer and are commonly used on the Internet.

We use them to:

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  • Collect anonymous information that will help us understand visitors' browsing habits on our website.

  • Compile statistical reports on website activity; e.g., number of visitors and the pages they visit.

  • Temporarily store any information which you may enter in tools, such as interactive forms on our website.

  • In some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.

  • We do not use cookies to track your use of the Internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

 

We may use any or all of the following three types of cookie:

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Session cookies - these are temporary and are deleted as soon as you close your browser.

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Persistent cookies - these are stored on your computer until they expire, or you remove them. Persistent cookies store your personal preferences. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

 

Third party cookies - we may work with third parties from time to time who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However, it would not contain any personal information that others could read and understand. We may also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

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Accepting or rejecting cookies

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You can configure your Internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

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Please refer to your Internet browser's help section for specific instructions.

 

Transfer of personal data to third parties

 

Any information you supply will be used and stored by AuthentiSurv Ltd only and for the purposes of delivering our professional services.

 

We are committed to protecting your privacy during your visit(s) to our website and recognise our responsibility to hold your information securely and confidentially.

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Processing of personal data

 

AuthentiSurv Ltd will only collect, process, or use your personal data upon express consent, which may be granted electronically. Your consent may be withdrawn at any time with effect for the future. Should you transmit to us personal data (such as name, address, or e-mail address) for the purposes of your service engagement, you consent to AuthentiSurv Ltd.’s use of such data for the applicable purpose. Your personal data will in each case be stored until the purpose for which they were entrusted to us has been attained. If you no longer agree with the storage of your data before that time or if such data has become incorrect, they will be deleted or, as the case may be, corrected, according to your instruction.

 

The data will principally be stored by AuthentiSurv Ltd.

 

If you have questions relating to the processing of your personal data, please contact us.

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Automatically collected information and its anonymity

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In general, you can access the AuthentiSurv website without providing personal information.

 

Your visit to the AuthentiSurv Ltd website will be logged,  which may include the collection of the following data only:

 

  • The page from which our website was accessed

  • The pages accessed

  • Date and time of the access

  • The data volume transferred

  • A notice whether the access was successful

  • The operating system used

  • The Internet browser used

 

The stored information will only be used to determine which pages are of particular interest for you in order to improve our service to you.

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Contacting us

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You have the right to request a copy of the information held by us about you.

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We are legally entitled to make a ‘reasonable’ charge in which to provide you with your information, however this will be at the discretion of the Director(s), dependent on the sourcing of information and method of data transfer. Charges may range from £15.00 to £30.00, depending on your request, and time required to retrieve and send requested data from various sources.

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You also have the right to access your data, to request changes to any inaccuracies in the details we hold about you, to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to, Email: admin@authentisurv.co.uk 

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